The commitments undertaken through the 2014-2017 Business Plan are aimed at a solid and sustainable creation and distribution of value. These are the main results achieved in 2016. Shareholders - Dividends for 3 billion euro. Customers - New MLT loans to households and businesses for 56 billion euro; loans with high social impact for 4.6 billion euro (8.3% of new MLT loans); development of a multichannel approach: about 6.4 million customers with multi-channel contracts. Employees - About 1.3 million training days; in Italy more than 2,800 colleagues involved in growth paths to coordination duties since 2014; satisfaction rate 78% in Italy, 77% abroad; 270 people involved in professional reassignment and requalification initiatives to support the new business initiatives under the Business Plan (4,500 since 2014); more than 140 million euro disbursed by the Health Fund as refund for medical care to colleagues and families (over 200,000 people); 5,700 colleagues joined the Flexible work project in 13 different Group's companies. Suppliers - Procurement and investments amounting to 2.6 billion euro. Community - Around 200 million euro of MLT loans to support social entrepreneurship initiatives; contributions to the community for more than 50 million euro; around 2.3 billion euro paid in direct and indirect tax. Environment - CO2 emissions reductions of 10.5% (vs 2015) thanks to electricity and thermal consumption reduction; 97% of the electricity consumption in Italy (80% at Group level) from renewable energy; 93% recycled or ecological paper on the total purchased in Italy (89% at Group level); 1.7 billion euro for financing and supporting activities for the green economy sector (3.1% of new MLT loans). For further details, see the Sustainability Report 2016.