Main Results

The commitments undertaken through the 2014-2017 Business Plan are aimed at a solid and sustainable creation and distribution of value. These are the main results achieved in 2016. Shareholders - Dividends for 3 billion euro. Customers - New MLT loans to households and businesses for 56 billion euro; loans with high social impact for 4.6 billion euro (8.3% of new MLT loans); development of a multichannel approach: about 6.4 million customers with multi-channel contracts. Employees - About 1.3 million training days; in Italy more than 2,800 colleagues involved in growth paths to coordination duties since 2014; satisfaction rate 78% in Italy, 77% abroad; 270 people involved in professional reassignment and requalification initiatives to support the new business initiatives under the Business Plan (4,500 since 2014); more than 140 million euro disbursed by the Health Fund as refund for medical care to colleagues and families (over 200,000 people); 5,700 colleagues joined the Flexible work project in 13 different Group's companies. Suppliers - Procurement and investments amounting to 2.6 billion euro. Community - Around 200 million euro of MLT loans to support social entrepreneurship initiatives; contributions to the community for more than 50 million euro; around 2.3 billion euro paid in direct and indirect tax. Environment - CO2 emissions reductions of 10.5% (vs 2015) thanks to electricity and thermal consumption reduction; 97% of the electricity consumption in Italy (80% at Group level) from renewable energy; 93% recycled or ecological paper on the total purchased in Italy (89% at Group level); 1.7 billion euro for financing and supporting activities for the green economy sector (3.1% of new MLT loans). For further details, see the Sustainability Report 2016.

Target

2014-2017 Business Plan objectives (cumulative values). Shareholders - 10 billion euro in dividends. Customers - New MLT loans to households and businesses: 170 billion euro; 7.9 million customers with multi-channel contracts. Employees - 5 million training days; leadership development: enhancement of talent potential and adoption of systems that reward professionalism and leadership; 4,500 people involved in professional reassignment and requalification initiatives to support the development of the new business initiatives under the Plan; an integrated corporate welfare system that interprets and implements new ways of taking care of wellbeing and people. Suppliers - Procurement and investments amounting to approx. 10 billion euro. Community - Around 1.2 billion euro of MLT loans to support social entrepreneurship initiatives; around 10 billion euro of direct and indirect tax paid. Environment - Reduction of 20% of electrical consumption in Italy (2017 vs 2012) and further reduction of CO2 emissions compared to 2016. For further details, see the Sustainability Report 2016.

Approach

A leading banking group like Intesa Sanpaolo can have a significant impact on the society and environment in which it operates. It is its responsibility to create long term value for the Bank and its people, its customers, the community and the environment. For Intesa Sanpaolo sustainability is an attitude that qualifies all company activities, from customer relationship to products development, from employees enhancement to environmental resources protection.

Index 1

DJSI - World and Europe

Index 2

CDP "A List" 2016