Main Results

In December 2019, Tiscali obtained the ISO 14001 Certification for Environmental Management, which represents the transition from simple compliance with the law to integrated management of activities, aimed at improving a positive environmental impact. In this context, the objectives achieved in 2019 are as follows: 1) energy efficiency of the Data Center (also thanks to the massive adoption of virtualization solutions, which resulted in the shutdown of a large number of old generation equipments); 2) interventions on the air conditioning systems of the Data Center and of the headquarters, through a series of targeted actions (analysis on room temperatures, on the distribution of cold air flows and on the operating parameters of the systems themselves, replacement of some highly energy-intensive elements of cooling systems with new generation technologies characterized by a higher energy efficiency); 3) interventions to improve the efficiency of the CED premises, with the adoption of solar radiation shielding and thermal insulation solutions, aimed at reducing the need for electricity used in air conditioning systems. The overall reduction in consumption obtained in 2019 was approximately 9% compared to 2018 Further environmental impact objectives achieved in 2019 are the followings: 1) separate collection and free distribution of water and aluminum bottles; 2) gradual disposal of plastic; 3) promotion of sustainable mobility systems with the signing of partnerships for car sharing and car pooling; 4) use of video conferences to limit travels. Further objectives achieved at the end of 2019 / early 2020 consist in the acquisition and / or renewal of the following Certifications: Quality Management (ISO 9001), Information Security (ISO 27001), Business Continuity Management (ISO 22301), Service Management IT (ISO 20000-1).

Target

In general, during 2020, Tiscali will continue to implement the activities that make it possible to achieve the 5 key points of its sustainability strategy, i.e. management of environmental impacts, technological innovation ( agreements with the main network operators stipulated in 2019 allow to Tiscali, at the beginning of 2020, to be the Italian telecommunications operator with the greatest Ultrabroadband coverage available), excellence in the management of its Customers, enhancement and protection of its People and ethical and effective management of Governance. Some specific targets on which Tiscali will focus its energies during 2020 are the following: 1) in relation to the Covid 19 pandemic (which developed from the end of February 2020), continuation and strengthening of the measures aimed at containing the possible spread of the virus and safeguarding the health of its employees, which is an absolute priority for the company. In particular, the company will continue the massive application of the home smart-working institution (including for Customer Care activities). 2) implementation of the internal digital transformation project, which will led to the renewal of information systems (such as Siebel, Tibco) with the aim of modernizing business processes, changing the way of interacting with customers, bringing them to digital channels and overcoming the obsolescence of BSS / OSS platforms. 3) as part of the energy saving objectives, implementation of the renewal program of all the lighting points of the headquarters, favoring LED lighting elements with low electricity consumption. 4) implementation of the agreement signed at the beginning of 2020 with an important Italian company for the construction of a photovoltaic system on the roofs of the Sa Illetta headquarters, which will allow savings of about 291 tons of CO2 per year.

Approach

The 5 key points of Tiscali's Sustainability strategy that characterized 2019 are: 1) Environmental impact management (ISO 14001 certification), 2) Technological innovation (in line with the mission of offering to everyone equal and free access to digital life) , 3) Customers (freedom / transparency of offers), 4) People (smartworking, parenting support, voluntary incentives to leave) and 5) Governance (ethics, integrity, economic sustainability, mainly female Board of Directors).